Return policy

Cancel order
we can't cancel the order for you. lf you must cancel the order, you need to deduct your round-trip mailing fee of $30You can cancel the order before the shipment number is issued; After delivery.

Returns
Our policy lasts 10 days.lf 10 days have gone by'wearhouse to custom or on the shipping way, then we need tocharge $30 for the go and back shipping fee.Please be aware of the items vou ordered are subiect to the actual arrival status of the goodancy between the pictures on the website and the actual arrival. lfyou mind, please do not pay. We do not accept refunds or complzarising from this problem or situatior

Dhemwse, iyou ahready recevet our gl package and hen you weant o retum, we wllgwe youthereund aher youto send the gi packae back and make suethe packageis notdamaged.fyou have any question aboutour tem, when you apply an evidence, please take a fuly picture of shipping caselincuding shipping info and the item) and your order infolincluding the item info.
To be eligible for a return, your item must be unused and in the same condition that you received it. lt must also be in the original packaging

Several ypes of gods ane exemot fombeing retumed.Peishable goods such as fod.fowers,neuespapers ar maneazines ceanotbe eumed.We asodo notaoceot products that are nimnale or sanmtawv oods heazardousmaterials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we reguire a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)Book with obvious signs of used CD, DVD, VHS tape, software, video gamme, cassete tape, or vinyl record that has been openedAny item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your retum is received and inspeced, we wilsend you an emal to notily you that we have reclved your retumed tem. We wilalso notly you ofthe approval or reiection of yourefund
lf you are approved, then your refund wil be procesed, and a creditwilautomaticaly be appled to your credit card or original method of payment, within a certain amountof days
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted
Next contact your bank. There is often some processing time before a refund is postedIf you've done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. lf you need to exchange it for the same item, send us an email

Gifts
Ifthe tem was marked as a git when purchased andshiped drectly to you,youlreceive a giftcreditforthe vale of your relum.Once the relumed itemis received, a git cerifcate wi be maled to you
If he tem wasn't marked as a git when purchased,orthe gitgiver had the order shiped to themselves to giveto youlater, we wllsend a refund to the git giver and he wilfnd out aboutyouretum
Shipping
To retumn your product you shoud mnalyour produdto. fcampany addes }You wilbe responsble for pavno for your oumnshioing costs foretummna yourilemn.shioina costs ae noneiundabe. fvou escatve a reiunthe cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.Ifyou are shiping anitem over $75, you should consider using a trackeable shiping senice or purchasing shipping insurance.We don't ouarante that we wilreceive vou retumed itemPlease feel free to contact us if you have any problem.
customer@onvipservice.shop